Store Policy

Turn around Times are listed in description of Each individual item. Items that state IN STOCK will SHIP within 3-5 business DAYS.

Sale ITEMS are ALWAYS FINAL SALE

DISCOUNT CODES CAN NOT BE COMBINED, ONE DISCOUNT WILL BE HONORED AT A TIME. IF YOU PURCHASE ITEM WITH NO DISCOUNT CODE, THAT CODE CAN NOT BE ADDED TO THE SAME ORDER. IF YOU PURCHASE PRIOR TO A SALE PRICE, THAT PRICE WILL NOT BE HONORED! NO EXCEPTIONS

All purchases are NON-REFUNDABLE. Once an order is placed, we ARE NOT able to honor CANCELLATIONS/REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS! The MLuxe Brand will gladly exchange within 48 hours of receiving your package. If there are any issues with an item(s), you must contact us within 48hrs if item is defective, damaged or if you received the wrong item. If the request is made after 48 hours of delivery date, the request will NOT be honored. Returned merchandise for exchange/store credit must be sent back within 3 business days after the request is accepted by a team member. The returned package must also be scanned in at the post office for all updates to be tracked. 

 

The MLuxe Brand has the right to refuse the exchange of any merchandise that it determines does not meet its requirements. Merchandise must be unworn, unwashed and in original condition with all original tags attached. The Mluxe Brand is not able to accept exchanges on promo sale items, marked down items, swimwear/bodysuits, white/nude colored items, loungewear, t-shirts, leggings, or accessories.  

 

All custom orders/made by order items are NON-Refundable/NON-Exchangeable.

 

Original shipping and handling costs are non-refundable and the consumer is responsible for all shipping and handling costs associated with returning merchandise. After The MLuxe Brand has received your package, we will contact you immediately to confirm all details and have the exchange item(s) shipped to you. After the exchange of the first order, the second item that you exchanged for is final sale. "Return To Sender" packages get store credit unless shipping is repaid.